Including Everything Blog

Working on an application today, I noticed errors posting to Rackspace’s Cloud Files system was spitting back read-only errors. Upon investigation, I noticed it was their service that had the issue and not my application.

The status page Rackspace has put up for Cloud Files has up confirms there’s an issue with the service today. I contacted support and they confirmed that “the backend is experiencing no problems” and that “this was simply an unanticipated load on the system so we’re adding more hardware to handle the increased traffic”.

My thoughts are consistent with my other posts. The entire point of “cloud” is that your data’s receiving the highest level of uptime possible out there. This hasn’t been proven yet. I’m shocked that the response was that of “we didn’t know about the load we would receive”. This service’s sole existence is so that your data can be under heavy load. That’s why we choose a cloud service over a single point of failure.

Instead, Rackspace has in effect created their own single point of failure. They took a service out of  “beta” prior to scaling their systems up to speed to handle “live” traffic. With the media attention they’ve been attempting to drum up against competitor Amazon (AMZN), a wise business owner would be ready to handle a surge of usage traffic upon the successful launch of a competing product.  You don’t launch a system, and then say: “Whoops. We  got our  competition’s business. Time to scale up”. By then you’re positioned to lose those new clients back to your competitor again.

I’ve said it before. I’m a huge fan of Rackspace as a brand, their technical support ideals and values, etc. But these types of performance issues are amaturish for a company of their age and place in this world. They’re a tech leader in their space and better than this.

Their speeds may be twice that of Amazon S3, but I think Amazon has a more stable service. All of the big ones have been hit at one time or another, that’s not the complaint. I have been using Rackspace’s Cloud Sites service for 6+ months and it’s had many issues with their supposedly stable cloud. Every time I think a vendor has nailed it, something like this goes and happens to have me questioning “cloud” and what it means again.

Sadly, I don’t think we’ve made it yet. At best my data is safe. But uptime isn’t something I’d bet my life savings on if you’re shopping for it on Cloud. It’s overpriced data storage and has never proven itself to be as “stable” as any of my cPanel linux builds to this day.

Am I the only one out there that feels this way? I’m not mad. I’m disappointed.

3 Responses to “Rackspace Cloud Files experiencing degraded performance today”